Frequently Asked Questions
Welcome to our FAQ, if you have a question about us or our service you might find the answer here.
My name is Joe and I'm doing this because I enjoy it, no greedy or selfish motives here. Check out our About Us page for more specifics.
How is this free? What do you get out of it?
It's free because I pay for everything out of pocket. In addition to the enjoyment of giving away free hosting and seeing what people can build when given the means, I am learning a lot with this project. I built this whole website from scratch and learned the Interworx API in a day, I built my first SMTP proxy and learned more about qmail that I had ever known before, and keep learning more every day I login to work on this site.
Won't you run out of money eventually? Will you close down or throw ads on my website then?
Hopefully not, but I am taking steps to ensure funding it always available for this project in the event my monthly check that keeps the lights on here stops. I dislike advertisements so I will never place them on user's websites directly. I also have dozens of enterprise servers and thousands of IPs available to me for free since I co-own Secure Dragon LLC. :)
Will you ever sell our information?
Nope. Never. 100% Guaranteed.
How did you come up with the name?
I came up with AFreeCloud after much thinking and domain searching. I decided to use it because our original platform (Interworx plans) are hosted on QuadraNet's Infracloud.
Will you change the name if you expand to other non-cloud platforms?
Nah, the cloud is everywhere so I think the name will still be ok regardless if it's not hosted on a "cloud" platform.
What if I outgrow my account?
Good question! We offer extremely cheap account upgrades if you need more disk space or bandwidth.
What kind of support do you offer?
None. We'll fix the server if it breaks and we'll try to help you out in the Help Desk if we have time but aside from that, it'll be up to you to solve your problems or seek out peer support via our Forums.
What kind of BS circus are you running here?
We're not, but I can understand why people will get angry at us for various reasons so I'll sum it up simply here: THIS IS A 100% FREE SERVICE RUN BY VOLUNTEERS AND WE PAY FOR EVERYTHING 100% OUT OF POCKET. WE DO NOT PLAY GAMES OR TOLERATE ANY ABUSE AND RESERVE THE RIGHT TO DENY ANY SIGN-UP WE WISH. So if you're angry at us, on the inside we're truly sorry whatever happened to you happened, but on the outside we might not look like it so please look elsewhere for service.
Do you take backups of my data?
We take daily backups and store them locally (if free disk space permits) and off-site as a precaution for our Interworx and VestaCP plans. Backups are not take for cPanel plans at this time. That being said, ALWAYS BACKUP YOUR OWN DATA! OUR BACKUPS ARE NOT GUARANTEED!
What if I don't have my own domain?
You can use one of our domains to create a free subdomain on our VestaCP plans: CLOUDED.US, Z1H.NET, Z4O.NET, SITEZOMBIE.COM, SITELY.CC
What if I have my own domain?
When you sign up, just click "Use Your Own Domain" in the Domain box and you'll be able to type your own domain to use.
How long after I sign-up will I get my hosting account?
Once you sign up you will be sent a verification e-mail to activate your account, once your account is activated it will be manually reviewed and activated or closed depending on the review. It can take anywhere from a few minutes to a few days depending on how many accounts are in front of you. If you contact us or complain about the wait time your account will only be reviewed if no other accounts are in the queue.
Do you have any mail restrictions?
We do not allow any spam or spam-like behavior. If you have a family of 30 that you want to send a holiday e-mail then that's fine, if you have 200 people that you want to send a newsletter to each week then please use a mailing service like Mandrill instead. We reserve the right to disable e-mail for a whole server at any time if it's being abused.
Didn't you say something about anti-spam measures?
Yes, we have anti-spam filters for all inbound e-mails and we have an SMTP proxy that filters outbound e-mails. Like every other anti-spam system in the world, these are not 100% effective so sometime we do things like disable outbound e-mail when the mail queue gets too large until somebody is available to investigate.
What happens if the server goes offline or my site stops working for some reason?
For the server, we'll get it back online as quickly as possible. For your site, it depends on the reason but for the most part we'll try to help you get back online.
OMG! My site is offline or my data is gone! How can I sue you for every penny you're worth?
Call up your lawyer, tell them you put your priceless data on a free web hosting service without any backup plans in place, after he's done laughing hang up the phone and place your complaint in a bottle and throw it in the nearest body of water. It'll find us eventually I'm sure.
Does your hosting support IPv6?
Not at this time. Sorry.
What are your nameservers?
black1.afreecloud.com - Nameserver for Interworx hosting
black2.afreecloud.com - Nameserver for Interworx hosting
white1.afreecloud.com - Nameserver for cPanel hosting
white2.afreecloud.com - Nameserver for cPanel hosting
grey1.afreecloud.com - Nameserver for VestaCP hosting
grey2.afreecloud.com - Nameserver for VestaCP hosting
Do you do any fraud checking?
Yes, our system uses 3 different 3rd Party systems to keep our servers clean in addition to our manual checking.
Why can't I sign up?
There are a few reasons why you can't sign up but here are the most common:
1) Your connected to a VPN, Proxy, or are using a non-residential ISP (if you're at work, please wait until you get home to sign up).
2) You are using an invalid e-mail address (i.e. disposable e-mail or non-existent domain).
3) You're IP address already has an account associated with it.
You're welcome to contact us to try to discuss it further, but be aware that the likelihood of us overriding our anti-fraud systems is very rare.
I don't like the error pages you gave me, can I change them?
Yes, you can edit the files directly in your /public_html/ directory or just delete them all together. They are not required.